21+ Only

Responsible Gaming at 99bed

We are committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Your well-being always comes first.

Our Commitment to You

At 99bed, we believe that gambling should always be a form of entertainment — never a financial solution or an escape from personal problems. As Bangladesh's trusted online casino and sports betting platform, we take our responsibility seriously. We invest in tools and policies that help every player stay in control of their gaming activity.

Our responsible gaming program is built on transparency, player empowerment, and proactive harm prevention. Whether you are a casual cricket betting fan or a regular slots player, 99bed gives you the tools to set limits, take breaks, and seek help — all within a few taps from your phone.

Adults 21+ Only 99bed strictly prohibits access to anyone under 21 years of age. Players must verify their age during account registration. We reserve the right to request identity documents at any time to enforce this policy.
Our Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep spending in check.
Loss Limits
Define the maximum amount you are comfortable losing in any given period.
Time-Out
Take a short break from 24 hours up to 6 weeks whenever you need space.
Self-Exclusion
Permanently or temporarily close your account if gambling is causing harm.
Session Reminders
Get automatic alerts after a set session duration so you stay aware of time spent.
Reality Checks
Periodic on-screen pop-ups remind you how long you have been playing and your net result.
How Deposit Limits Work

Deposit limits allow you to control how much money you transfer into your 99bed account over a defined time window — daily, weekly, or monthly. Once you reach the limit you have set, the platform will not accept any further deposits until that period resets. This gives you a hard financial boundary and prevents impulsive over-spending during a hot streak or a losing run.

To set or update your deposit limit, log in to your account and visit the account settings section. Reductions to your limit take effect immediately. Increases are subject to a 24-hour cooling-off period to prevent heat-of-the-moment decisions. You can make a deposit via bKash, Nagad, Rocket, or Upay — your limit applies across all payment methods combined.

Self-Exclusion Program

Self-exclusion is a voluntary program that lets you block yourself from accessing 99bed for a chosen duration — from 6 months up to a permanent closure. When self-exclusion is active, your account is locked, all marketing communications are stopped, and any promotional bonuses are cancelled. This is the strongest tool available and is designed for players who feel gambling has become unmanageable.

To request self-exclusion, contact our support team at [email protected] with the subject line 'Self-Exclusion Request'. Our team will process your request within 24 hours and confirm via email. Once active, the exclusion cannot be reversed until the chosen period ends, even if you change your mind. We strongly encourage you to also seek professional support during this time.

Time-Out Feature

A time-out is a short-term break designed for players who need a brief pause without committing to full self-exclusion. Choose a break period of 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out your account is suspended, but it can be reactivated once the period expires. This is ideal if you feel your play is becoming more frequent than usual or if you simply want to reset after a tough session. Access the time-out option from your account settings or contact support directly.

Reality Check Reminders

Reality checks are periodic on-screen notifications that appear during active gaming sessions. You can configure them to appear every 30 minutes, 1 hour, or 2 hours. Each notification tells you how long you have been playing in that session and your current net win or loss. This simple feature combats the 'flow state' that can cause players to lose track of time and money. Reality checks are enabled by default for all 99bed accounts and can be customised in your account settings.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the warning signs early gives you the best chance to take action before it becomes a serious issue. If you notice any of the following in yourself or someone close to you, please reach out for help.

  • Gambling with money you cannot afford to lose, such as rent, bill payments, or food budgets
  • Chasing losses by placing larger or more frequent bets to try to win back what was lost
  • Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
  • Lying to family members or friends about how much time or money you spend on gambling
  • Using gambling as a way to cope with stress, anxiety, depression, or personal problems

These behaviours are not signs of weakness — they are recognised symptoms that can affect anyone, regardless of background. You deserve support, and asking for help is the right choice.

Important Reminder: 99bed will never contact you to encourage you to gamble more or to reverse a self-exclusion. If you receive any suspicious communication claiming to be from 99bed that encourages excessive play, please report it immediately to our support team.
Tips for Playing Safely

Staying in control is easier when you build good habits from the start. Here are practical tips that every 99bed player in Bangladesh can apply right now.

  • Set a firm budget before you start each session and stop as soon as that budget is reached — wins and losses both count toward it
  • Never gamble when you are tired, stressed, drinking alcohol, or going through emotional difficulty — your judgement will be impaired
  • Treat any losses as the cost of entertainment, not as an investment to recover. Every game round is independent; past results do not predict future outcomes
  • Take regular breaks — step away from the screen at least once every hour, even during a winning streak, to maintain a clear perspective
  • Balance gambling with other hobbies — sport, family time, reading, or social activities in Dhaka or Chittagong keep life well-rounded and reduce reliance on gaming for stimulation
Frequently Asked Questions

Log in to your 99bed account and go to Account Settings. Under the Responsible Gaming section you will find the Deposit Limits option. Select daily, weekly, or monthly, enter your preferred amount in Taka, and confirm. The limit takes effect immediately. Any reduction is instant; increases require a 24-hour review period.

Once you request self-exclusion by emailing [email protected], our team locks your account within 24 hours. All marketing emails and bonus notifications are stopped immediately. You will not be able to log in, deposit, or place bets until the exclusion period ends. We strongly recommend seeking additional professional support while the exclusion is active.

Time-outs cannot be reversed before the chosen period ends. This cooling-off window is intentional — it gives you the space you asked for without the ability to undo it impulsively. Once the time-out expires, your account is automatically reactivated and you may resume play at any time.

99bed uses SSL encryption to protect all account data and financial transactions. Our games use certified RNG technology to ensure fair outcomes. We apply strict KYC verification to protect players and prevent underage gambling. Your funds are kept separate from operational accounts, and withdrawals to bKash or Nagad are processed securely.

Contact our responsible gaming support team at [email protected] at any time — we respond within 24 hours and treat every message with complete confidentiality. You may also speak with a trusted family member, a doctor, or a mental health professional in Dhaka or your local area. Do not hesitate to ask for help; it is the strongest thing you can do.
Need Support? We Are Here.
If you feel that gambling is affecting your daily life, your finances, or your relationships, please reach out to us. Our responsible gaming team is available around the clock and will respond with care and full confidentiality. You are never alone in this.
[email protected]