Privacy Policy

Introduction

At 99bed, we take your privacy seriously. This Privacy Policy explains how 99bed collects, processes, stores, and protects personal data submitted by users of our online casino and sports betting platform. By accessing or using any part of our website at 99bed.ws, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.

This policy applies to all users of 99bed, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are committed to maintaining the confidentiality, integrity, and security of any personal information you share with us while enjoying our cricket betting, live casino, slots, and other gaming services.

Information We Collect

99bed collects personal information that you voluntarily provide when you register an account, make a deposit, request a withdrawal, or contact our support team. The categories of information we may collect include:

• Full name, date of birth, email address, and mobile phone number
• Residential address (city and district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet)
• National ID, passport, or other government-issued document details for KYC verification
• Payment information including bKash, Nagad, Rocket, Upay, Visa, and Mastercard transaction references
• Device identifiers, IP address, browser type, and usage data collected automatically when you use our platform

We do not collect sensitive personal data beyond what is strictly necessary for account registration, KYC compliance, and the secure processing of financial transactions. Any information we collect is proportionate to the purposes for which it is used.

How We Use Your Information

The personal information we collect from you at 99bed is used exclusively for the following legitimate purposes:

• To create, verify, and manage your 99bed player account securely
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment methods
• To comply with Know Your Customer (KYC) and age verification obligations, ensuring all players are 21 years of age or older
• To provide customer support, resolve disputes, and respond to your queries in a timely manner
• To send you relevant promotional communications, bonuses, and service updates — only where you have opted in to receive such communications
• To detect, investigate, and prevent fraudulent activity, account abuse, or any violation of our Terms and Conditions

Cookies and Tracking Technologies

99bed uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse how our platform is used. Cookies are small text files stored on your device by your browser. Some cookies are essential for the platform to function correctly, while others help us understand user behaviour and improve our services.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the performance and functionality of some features on our platform. We do not use cookies to collect personally identifiable information beyond what is necessary for session management and fraud prevention.

Data Sharing and Disclosure

99bed does not sell, rent, or otherwise transfer your personal information to third parties for their marketing purposes. However, in certain limited circumstances, we may share your data with the following categories of trusted partners and service providers:

• Payment processors and financial partners (including bKash, Nagad, Rocket, and card networks) solely to complete your requested transactions
• Identity verification and KYC service providers engaged to confirm account holder eligibility and prevent underage gambling
• Competent legal, regulatory, or law enforcement authorities where we are required to do so under applicable law, court order, or legal process

Any sharing arrangement is governed by strict data processing agreements that require our partners to handle your information solely for the specified purpose, using appropriate security measures, and in compliance with applicable privacy standards.

Data Security Measures

99bed employs a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform uses 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Sensitive account data is stored in encrypted form on secured infrastructure with strict access controls.

While we work diligently to maintain robust security practices, no method of data transmission or storage can be guaranteed to be 100% secure. We encourage all users to use strong, unique passwords for their accounts, keep their login credentials confidential, and report any suspicious account activity to our support team immediately via email.

Your Rights Over Your Personal Data

As a user of 99bed, you have the following rights in relation to the personal information we hold about you:

• Right of Access — you may request a copy of the personal data we hold about your account
• Right to Rectification — you may request that we correct any inaccurate or incomplete personal information held on your account
• Right to Erasure — subject to legal retention requirements, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected
• Right to Withdraw Consent — where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal

To exercise any of the above rights, please contact our team by email at [email protected]. We will respond to your request within a reasonable timeframe. Please note that certain rights may be limited where we have a legal obligation to retain data (for example, financial transaction records required for compliance purposes).

Data Retention Policy

99bed retains your personal data for as long as your account remains active or as needed to provide you with our services. If you close your account, we will retain certain information for the period required by applicable legal, regulatory, and financial compliance obligations. This typically includes transaction records and KYC documentation, which may need to be held for a defined period in accordance with anti-money laundering and responsible gaming regulations.

Once the applicable retention period has expired and there are no ongoing legal, regulatory, or dispute resolution requirements, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.

Third-Party Services and Links

Our platform integrates with third-party service providers — including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — to deliver our gaming content. These providers operate under their own privacy and security standards. While 99bed selects partners who meet appropriate data protection standards, we are not responsible for the privacy practices of third-party game providers or payment networks beyond the terms of our data sharing agreements with them.

99bed.ws does not contain hyperlinks to external third-party websites. Any reference to payment partners, game providers, or service vendors is for informational purposes only and does not constitute an endorsement of their privacy or security practices.

KYC Compliance and Age Verification

99bed is committed to responsible gaming and strictly prohibits participation by individuals under the age of 21. As part of our KYC (Know Your Customer) process, we require all users to provide valid identification documents to verify their age and identity before being permitted to place bets, access casino games, or process withdrawals. This information is handled with the highest level of confidentiality and used solely for verification purposes.

Players who have not completed KYC verification will have restricted access to certain platform features. We reserve the right to suspend or permanently close any account where the KYC process reveals that the account holder does not meet our eligibility requirements, including the 21+ age requirement. All KYC documents submitted are stored securely and treated with the same level of data protection as all other personal information.

Changes to This Privacy Policy

99bed reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable laws, changes in our service offerings, or improvements to our data handling practices. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active users via email or a prominent notice on our platform.

Your continued use of 99bed following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 99bed handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available seven days a week and aim to respond to all privacy-related enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected]